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Terms And Condition



Welcome to Via Taxis Terms And Condition

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ViaTaxis Technologies relationship with you in relation to this website and the Service (as described below)



Terms And Condition

User(s) means any individual or business entity/organization that legally operates in India or in other countries, uses and has the right to use the Services provided by ViaTaxis. The Services provided by ViaTaxis is a technology based service which enables the hiring of cabs by commuters / passengers for inter-city travel or for time and usage based service within city limits all over India, through the internet and / or mobile telecommunications devices. Our Services are available only to those individuals or companies who can form legally binding contracts under the applicable law. Therefore, user(s) must not be a minor as per Indian Law; i. e. user(s) must be at least 18 years of age to be eligible to use our Services. User(s) means any individual or business entity/organization that legally operates in India or in other countries, uses and has the right to use the Services provided by ViaTaxis. The Services provided by ViaTaxis is a technology based service which enables the hiring of cabs by commuters / passengers for inter-city travel or for time and usage based service within city limits all over India, through the internet and / or mobile telecommunications devices. Our Services are available only to those individuals or companies who can form legally binding contracts under the applicable law. Therefore, user(s) must not be a minor as per Indian Law; i. e. user(s) must be at least 18 years of age to be eligible to use our Services.

This agreement applies to user(s) if user(s) are visitors, registered - free or paid user(s) who access the web site for any purpose. It also applies to any legal entity which may be represented by you under actual or apparent authority. User(s) may use this site solely for their own personal or internal purposes. This agreement applies to all ViaTaxis Services offered on the web site, collectively with any additional terms and condition that may be applicable to the specific service used/accessed by user(s).In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific Services shall prevail.

ViaTaxis may change, modify, amend, or update this agreement from time to time without any prior notification to user(s) and the amended and restated terms and conditions of use shall be effective immediately on posting. If you do not adhere to the changes, you must stop using the service. Your continuous use of the Services will signify your acceptance of the changed terms.

Links to third party sites are provided by web site as a convenience to user(s) and ViaTaxis does not have any control over such sites i.e content and resources provided by them. ViaTaxis may allow user(s) access to content, products or Services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise) to such Third Party's web site. You are cautioned to read such sites' terms and conditions and/or privacy policies before using such sites in order to be aware of the terms and conditions of your use of such sites. ViaTaxis believes that user(s) acknowledge that ViaTaxis has no control over such third party's site, does not monitor such sites, and ViaTaxis shall not be responsible or liable to anyone for such third party site, or any content, products or Services made available on such a site.

Most content and some of the features on the web site are made available to visitors free of charge. However, ViaTaxis reserves the right to terminate access to certain areas or features of the web site at any time for any reason, with or without notice. ViaTaxis also reserves the universal right to deny access to particular users to any/all of its Services without any prior notice/explanation in order to protect the interests of ViaTaxis and/or other visitors to the web site. ViaTaxis reserves the right to limit, deny or create different access to the web site and its features with respect to different user(s), or to change any of the features or introduce new features without prior notice.

The following Terms & Conditions shall apply to customers / passengers utilising the Services offered by the Company for the hiring of cabs: The customer shall pay the cab fare, parking charges, toll charges, state taxes, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the cab Services. The customer agrees and accepts that the use of the Services provided by the Company is at the sole risk of the Customer, and further acknowledges that the Company disclaims all representations and warranties of any kind, whether express or implied. The customer also agrees to that: 1. the cab will not be used for wedding, reception or party purposes where the cab needs to be decorated. Please call our call centre for such services. 2. extra charge may be levied for certain destinations and / or routes especially through hilly or mountainous areas and / or char dham yatra and / or Hemkunt Sahib. 3. extra night driving charges may be levied if the driver is asked to drive between 10PM to 6AM. 4. air conditioner may be switched off during cab is travelling through hilly or mountainous areas 5. the cab engine may be switched off while waiting The customer shall ensure that he/she will not indulge in any of the following activities while in a cab: 1. Smoking or consuming any kind of intoxicants inside the cab. The driver has the right to refuse the pick-up or ask the customer to alight the cab if the customer is found to be in an intoxicated state or is found misbehaving with other passengers or the driver, or is causing a nuisance. 2. Littering the cab 3. Soiling or damaging the seats and/or any other interiors of the cab. 4. Misusing, soiling or damaging any of the devices (technical/non-technical) in the cab. 5. Asking the driver to break any Traffic/RTO/City Police and/or government rules for any purpose. The driver has the right to refuse such a request by the customer. The driver also has the right to refuse such a pick-up or ask such customer(s) to alight from the cab. 6. Pressurizing the driver to overload the boot space of the cab with luggage. The customer shall not be generally allowed to use the seating area of the cab for placing any kind of luggage. The customer agrees and acknowledges that the use of the Services offered by Company is at the sole risk of the customer and that Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law. Without prejudice to the above, the Company makes no representation or warranty that: 1. the Services will meet the customer's requirements; 2. the Services will be uninterrupted, timely, secure, or error-free. 3. the Company shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of cab service offered by Company or due to the failure of Company to provide Services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the Services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Company or any person or any organization involved in the above mentioned systems. 4. the Company will not be liable for any damages of any kind arising from the use of the Service offered by the Company, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. 5. if any passenger if misses the train or flight or bus, Company will not be liable for any compensation. The customer shall make an alternate arrangement if the cab has not reached due to any reason. The Customer shall indemnify Company from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Company may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by the Customer and shall pay such sums on demand on the Company. The Company is hereby authorized to use the location based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a cab booking. The location based information will be used only to facilitate and improve the probability of locating a cab for the Customer. The Company shall be entitled to disclose to all companies within its group, or any government body as so required by the law or by directive or request from any government body, the particulars of the Customer in the possession of Company in any way as Company, in its absolute discretion, deems fit or if it considers it in its interests to do so. The Company shall be entitled at any time without giving any reason to terminate the booking of cabs done by the Customer. The Company encourages all its customers to take full responsibility of his/her items. In case of lost items inside the cab during the journey, Company will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same. If the Customer leaves any goods in the cab or has any complaint in respect of the Services or the use of the cab, the Customer has to inform Company of the same in writing within 24hours of using the cab or the Services of Company. The Company shall not be liable for any conduct of the drivers of the cabs. However, the Company encourages you to notify it of any complaints that you may have against the driver of any cab that you may have hired using the Company's Services. The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company's website at www.ViaTaxis.in.com on the date that Company may indicate that such addition, variation or amendment is to come into effect. All the calls made to the Company's call centre are recorded by the Company for quality and training purposes. Many vehicles registered with the Company are continuously tracked using GPS for security reasons only. It is expressly made clear to you hereby that the Company does not own any cabs nor does it directly or indirectly employ any drivers for the cabs. Cabs and drivers are all supplied by third parties and the Company disclaims any and all liability in respect of the drivers and the cabs alike. The Company have right to use the customer contact information for its own marketing purposes. The Company may send regular SMS updates to the mobile numbers registered with it. The courts of Delhi, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the Services offered by Company or the agreement or arrangement between Company and the Customer. The above mentioned terms and conditions of use and/or Agreement and the Privacy Policy constitute the entire agreement between the User(s) and ViaTaxis with respect to access to and use of the web site and the Services offered by ViaTaxis, superseding any prior written or oral agreements in relation to the same subject matter herein.

The information contained in this website is for general information purposes only. The information is provided by ViaTaxis and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of ViaTaxis. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, ViaTaxis takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

  • 1. Driver's per day/night charges are on calendar date basis
  • 2. Total estimated amount show at the time of booking is only approx. Exact bill to be calculated at the end of trip which will be calculated based on per day minimum chargeable km ,driver's day/night allowance and any overhead charges if applicable.
  • 3. Any penalty related to vehicle is to be paid by car owner not costumer.
  • 4. Price shown on the website is fixed not negotiable. Agency have final authority to change price at any time but before starting of any trip.
  • 5. Costumer is not allowed to carry any illegal goods banned by government during journey
  • 6. Agency have final authority to cancel booking at any time but before starting of trip.
  • 7. Viataxis.com is only booking platform. We are not responsible for any legal issue or accident happen during trip.
  • 8. After booking on the website agency person will contact costumer, request you to make all the point clear to avoid confusion.
  • 9. In case of any issue with driver costumer have to talked with car operator.
  • 10. Viataxis is an online marketplace. It does not operate taxi services of its own. In order to provide a comprehensive choice of taxi operators, departure times and prices to customers, it has tied up with many taxi operators.